How To Utilize The Lemon Law

How To Utilize The Lemon Law



If you find yourself with a​ lemon of​ a​ vehilce,​ here are some tips to​ help you utilize the​ lemon law.

Remember that if​ you're stuck with a​ lemon,​ your complaint is​ with the​ manufacturer. Although your instinct may be to​ blame the​ car dealer,​ the​ dealer is​ just the​ middleman for the​ defective product.

1. Document your repairs and be accurate with each problem. Obtain copies of​ all warranty repair orders from the​ dealer and keep notes of​ your reported problems. Also,​ keep notes of​ all conversations you have with service people,​ including the​ date,​ time and participants in​ these conversations.

2. Contact your state attorney general's office or​ conduct other research to​ determine the​ provisions of​ your state's lemon law. There are variations in​ each state's laws.

3. Determine whether your previous efforts to​ repair the​ problem satisfy the​ requirements of​ your state's lemon law. Most state laws allow the​ manu-facturer three or​ four chances to​ repair the​ defect or​ defects.

4. Write to​ the​ manufacturer if​ problems persist. Explain how burdensome it​ is​ to​ continually repair the​ car,​ and how your trust in​ the​ product's reliability has been shattered. Ask for reimbursement of​ your related expenses (such as​ a​ rental car,​ if​ it​ was needed),​ or​ other compensation for your troubled experience. Your particular state's lemon law will prescribe methods for doing so.

5. State in​ your letter that you wish to​ exercise your right to​ a​ refund or​ replacement of​ the​ vehicle,​ if​ you would rather not keep the​ lemon. Specify which option you desire.

6. Consider hiring an​ attorney if​ the​ manufacturer is​ unresponsive. Find an​ attorney who specializes in​ lemon-law cases. Remember,​ though,​ that only some state lemon laws allow a​ consumer to​ recover attorneys' fees when suing a​ manufacturer.

Tips: Your best defense against an​ uncooperative manufacturer is​ a​ thorough,​ specific and accurate service-record paper trail. This shows that you made the​ correct number of​ attempts to​ have the​ problems fixed,​ whether the​ defect was the​ same each time,​ or​ several different ones.




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