How To Craft A Team Of Productive Software Users

How to​ Craft a​ Team of​ Productive Software Users
Why do so many software systems fail? Corporate leaders often wonder what went wrong .​
Did they choose the​ wrong software? Should they have checked more references? Scheduled more demos?
Part of​ the​ process of​ introducing new software or​ new software use is​ getting people on​ board for the​ technology change .​
No one enjoys change and it​ is​ often feared .​
People are afraid that they will make mistakes,​ have a​ lack of​ understanding,​ have to​ do more work and quickly learn something new .​
People that are comfortable with their work habits know that change means putting forth more effort and energy,​ at​ least at​ the​ inception.
Leaders of​ the​ organization must take charge of​ the​ change .​
It’s easy to​ blame a​ failed system on​ those people who refused to​ conform or​ bad software .​
Ultimately though it​ is​ the​ responsibility of​ the​ manager to​ build a​ good user team and encourage proper use of​ the​ software .​
Without a​ team that is​ willing and taught to​ work together,​ any system is​ bound to​ fail.
System success is​ heavily reliant upon:
Communication of​ benefits and how the​ system will be usedSupport from senior executives and managers illustrated by their own behaviorA fostered learning environment to​ introduce the​ software into the​ corporate cultureProvision of​ adequate training to​ all usersEngagement of​ users with information sharing and exchange of​ success stories about the​ software
Communication is​ vital .​
It is​ extremely important to​ communicate to​ users what the​ benefits and expectations of​ the​ new system are,​ and how people will be able to​ use it .​
This must be championed from the​ top of​ the​ organization .​
It is​ also crucial to​ involve prospective users in​ some of​ the​ software decisions and choices .​
Everyone can be involved at​ some level for how the​ system will be used within the​ organization.
Motivating the​ team starts with a​ demonstration of​ what the​ software is​ capable of .​
Sometimes this alone is​ enough to​ get everyone excited about using it​ and can produce all sorts of​ ideas for software success .​
the​ use of​ the​ software must be designed around the​ workflow of​ the​ users .​
This is​ the​ part where technology meets needs .​
It’s always a​ good idea to​ review the​ specific challenges facing the​ organization .​
It could be economy,​ competitors,​ new products and services,​ market expansion,​ etc .​
This must be intertwined with opinions from the​ users on​ how the​ new system can help accommodate the​ challenges .​
Everyone must profit in​ some respect from the​ change .​

All organizations operate differently .​
Users cannot be expected to​ adapt to​ system changes that directly conflict with the​ corporate culture as​ a​ whole .​
Senior executives and management need to​ provide as​ much support as​ possible,​ illustrated by how they use the​ system .​
Managers must also support the​ learning curve and adjust performance expectations for a​ given period .​
Everything may not go well day 1 even with exceptional planning and the​ best of​ software .​
Managers and users must be attune to​ this and be flexible .​
Corporate cultures with many bad habits may have a​ more difficult time adjusting to​ a​ new system .​
as​ a​ team,​ everyone must be committed to​ working better .​

Change is​ not convenient .​
People are bound to​ make errors,​ but this is​ part of​ learning and managers need to​ recognize and support this .​
There must be some allowance for abandoning old ways and adapting to​ new ways but there has to​ be a​ cut-off .​
It is​ natural for things to​ fall apart in​ some way during this period .​
This is​ the​ only way that things will be able unite in​ a​ new way.
It is​ important to​ be clear that the​ organization is​ moving forward with the​ plan and everyone should be encouraged to​ participate .​
If certain individuals refuse to​ participate,​ some action must be taken .​

Adequate training must be provided so that users are comfortable with how to​ use the​ tools available .​
Training should include how the​ various people within the​ organization will be working together .​
There should be a​ change management team that keeps a​ pulse on​ the​ situation with plans for appropriate intervention where appropriate .​
Original goals should constantly be referred to,​ and modifications should be made when necessary.
Ways to​ involve the​ users can be periodic management chat sessions that encourage the​ exchange of​ ideas (small groups are best); a​ centralized master bulletin where ideas are posted; senior managers wandering through the​ organization asking questions and soliciting opinions; a​ reward system for positive behaviors regarding the​ system; a​ reinforcement that staying as​ is​ would be more of​ a​ threat than moving forward with the​ changes.
Make sure to​ publicize success stories within the​ organization related to​ the​ system .​
Have users profess how they were able to​ simplify processes and procedures with the​ help of​ the​ software .​
Illustrate how new concepts are bringing the​ organization together for one common goal.

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