Can Software Get It Right For Business Owners And Professionals

Can Software Get It Right For Business Owners And Professionals



Can Software Get It Right For Business Owners And Professionals
Software has achieved the​ status of​ deity over its short fifty or​ so years of​ life; to​ such an​ extent that we pray to​ the​ altar of​ the​ software industry and pay homage to​ the​ organisations that invoke incantations to​ conjure up new commodities .​
In much the​ same way that the​ Egyptians constructed temples and revered them in​ the​ name of​ their gods,​ so we wait for the​ next sign that is​ passed down from on​ high.
Software is​ all embracing in​ that invades everyone’s life in​ some way or​ another,​ and as​ a​ consequence it​ is​ too huge a​ subject for any single organisation to​ completely encompass .​
There are notables who dominate a​ certain niche,​ but the​ industry is​ symbiotic; needing software users,​ Original Equipment Manufacturers and Software organisations feeding off each other to​ keep the​ snowball rolling and growing.
From the​ outside it​ would appear that these esteemed organisations have a​ great deal to​ think about .​
It would seem that they employ the​ most erudite of​ people,​ who ponder endlessly on​ the​ software that the​ organisation specialises on​ .​
In my fantasy moments I​ visualise a​ library-like environment with software developers sitting with a​ chewed pencil between their teeth and a​ furrowed brow that is​ deep in​ contemplation .​
I​ visualise the​ silence broken by footsteps and a​ whispered voice,​ deliberately muted to​ avoid any disturbance.
And then I​ awake,​ and realise that reality is​ somewhat different .​
Most software projects start in​ mushroom mode,​ with no one knowing what has really been sold,​ or​ alternatively what shifting market is​ being addressed .​
It is​ rare to​ include the​ customer in​ early deliberations (if at​ all) because inevitably the​ salesman has sold the​ organisation as​ being ‘market leader’ or​ ‘best of​ breed’ .​
It would be difficult to​ turn around and say to​ the​ customer ‘excuse me but how do you​ do this particular activity’,​ or​ ‘I don’t know how this works’.
Thus the​ Thames barrier is​ raised between the​ customer (including the​ end user) and the​ software supplier,​ and a​ game is​ played out with the​ developers screaming for detail,​ and the​ legal beagles parrying each other .​
Perhaps without this facade no one would ever win a​ contract,​ but I​ would personally prefer to​ work with someone who is​ honest about their limitations,​ and who will work with you​ to​ arrive at​ the​ best possible solution to​ the​ problem.
All products evolve,​ no one ever gets it​ right first time,​ but we pretend we do .​
Whilst I​ agree that it​ takes a​ fair amount of​ trust between software developer and customer it​ is​ surely better to​ work together to​ get through the​ cycle of​ evolution than to​ build a​ glass wall which we fight over.
The customer does need to​ have some veto over what is​ happening,​ since (heaven forbid) there are those who will milk such situations for what they are worth,​ but if​ the​ product is​ going in​ the​ right direction,​ you​ will surely get a​ better outcome.




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