Knowing Basic Computer Terminology Helps Support Staff Help You

Knowing Basic Computer Terminology Helps Support Staff Help You
When you know and understand the​ correct terms to​ use,​ getting assistance for your computer software is​ much easier .​
Not knowing how to​ describe the​ problem correctly to​ technical support is​ one of​ the​ biggest problems for new computer users .​
Below,​ you will find the​ correct terminology for the​ common components of​ software.
1 .​
User Interface
This is​ the​ programs outward visual design .​
It can contain buttons,​ icons,​ boxes,​ words and squares .​
If your PC experiences insufficient memory,​ there may be black rectangles that appear across the​ user interface of​ your software programs.
2 .​
Menu Bar
This will display menu items or​ options .​
The most common parts of​ a​ menu bar will grant access to​ File commands,​ Save commands,​ Open commands and Print commands .​
An error in​ this part of​ the​ interface will produce a​ missing option or​ one that is​ of​ a​ lighter color.
3 .​
Title Bar
This is​ the​ area at​ the​ top of​ the​ program,​ where its name is​ displayed as​ well as​ where there may be a​ description of​ the​ contents displayed on​ part of​ the​ interface .​
An incorrectly coded program may produce a​ wrong description in​ this part of​ its interface.
4 .​
Status Bar
This is​ located at​ the​ bottom of​ the​ interface,​ generally displaying small messages,​ indicating the​ progress of​ a​ command or​ task .​
Incorrectly programmed programs may display the​ wrong information in​ this area.
5 .​
Tool Bar
This will display small icons on​ the​ top of​ the​ screen as​ representing tools .​
Clicking,​ an​ icon opens a​ tool or​ processes a​ command that might also exist on​ the​ menu bar .​
Problems in​ this part of​ an​ interface are uncommon.
6 .​
Minimize,​ Restore,​ and Exit buttons
These three buttons are normally located on​ the​ right upper part of​ a​ program interface,​ each allows you to​ minimize the​ screen,​ restore it​ to​ original size,​ or​ shut the​ program down.
7 .​
Context Menu
Right clicking on​ something will display the​ context menu .​
It displays in​ much the​ same way as​ a​ Help menu.
8 .​
Scroll Bar
This tool allows a​ user to​ move the​ displayed part of​ the​ user interface up and down on​ the​ computer screen.
9 .​
Buttons perform commands with the​ click of​ a​ mouse .​
Problems may exist when the​ text button is​ grayed out or​ if​ it​ does not seem to​ sink into a​ screen when clicked.
10 .​
Input Box
These normally small rectangles allow for entering data into a​ web page interface .​
If you cannot use one of​ these boxes,​ it​ may indicate that the​ program is​ faulty or​ that communication with the​ external network has been compromised.
11 .​
Check Box
This small box displays several choices .​
When clicked a​ small x displays inside a​ box,​ it​ allows you to​ choose between many options displayed on​ the​ user interface .​
Inability to​ enter an​ x may indicate that the​ program has stopped functioning and must be restarted.

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