Network Support Choosing A Network Support Company

Network Support Choosing A Network Support Company

Network Support - Choosing a​ Network Support Company
Choosing a​ network support company can be tough.
Here is​ 10 top tips for​ choosing a​ great network support company.
1) a​ clear understanding of​ your needs.
Your Network support partner should understand your requirements .​
No hidden agendas, no jargon , just an​ understanding of​ your individual needs.
2) Website.
Is their website professional? Do you understand it? if​ it​ doesn't look too professional, it's worth asking yourself why? They are IT professionals after all!
3) Honesty.
Honesty has to​ be one of​ the​ most important qualities of​ an​ outsourced partner .​
If they advertise 10 offices, visit a​ couple of​ them .​
If they say they have 50 engineers, check to​ see they do .​
If a​ company is​ prepared to​ be dishonest to​ get your business - they are likely to​ be dishonest to​ keep it.
4) Ask to​ see the​ companies professional qualifications.
Are they a​ Microsoft partner?
Ideally they will be microsoft partners and​ a​ proven track record of​ ability as​ judged by Microsoft, not themselves! Do they have Cisco or​ Juniper accreditations which demonstrate their understanding of​ firewalls, network security and​ networking?
5) Comparing apples with oranges.
Every provider has their own pricing model .​
Some are honest and​ upfront, others sound amazing but often have hidden costs .​
It’s impossible to​ make a​ choice when comparing apples with oranges .​
So create a​ template request form (similar to​ the​ one at​ the​ bottom of​ this article) and​ ask a​ selection of​ IT providers to​ answer your questions .​
Then you can compare apples with apples!
6) Negotiate.
Don’t be afraid to​ negotiate .​
Obviously the​ larger the​ potential contract the​ more leverage you will have – if​ they really want your business then why not let them work for​ it.
7) Purchasing equipment.
Many IT providers make a​ significant amount of​ money out of​ selling ‘kit' .​
If you are going to​ listen to​ a​ partner's purchasing advice, you need to​ be confident they don't have their own agenda .​
You need to​ be certain that the​ advice is​ solely to​ benefit you and​ your business .​
Always ask if​ you can purchase your own hardware and​ software, even if​ this is​ something you don't particularly have the​ skills or​ want to​ do .​
If it's compulsory to​ purchase through them, this should ring warning bells.
8) Pay them a​ visit.
If possible, go to​ their offices for​ a​ meeting and​ ask to​ look around .​
Remember, you are looking for​ someone to​ look after one of​ your most important assets – if​ they don’t look after their own, will they look after yours?
9) Location location location?
Many companies can perform a​ number of​ IT related activities remotely – so they could be based on the​ other side of​ the​ world .​
But there is​ always a​ need, no matter how occasional, to​ have an​ on-site engineer present .​
You may even warrant a​ permanent on-site engineer, although that is​ only really necessary if​ you have 50 or​ more users, or​ have very demanding users.
10) How will you know they are performing well?
Some companies will happily provide you statistics about their performance; they only do this because they are confident in​ the​ quality of​ their services .​
You may choose to​ never look at​ any statistics, but the​ very fact they are being offered is​ a​ reassuring point .​
If they don’t offer you this information, is​ it​ because they don’t want to​ or​ they can’t? if​ it’s the​ latter then how do they measure their own performance?

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