How To Write A Complaint Letter That Gets The Result You Want

How To Write A Complaint Letter That Gets The Result You Want



How to​ Write a​ Complaint Letter That Gets the Result You Want
Have you been double-charged on your credit card? Did the poor service at​ that restaurant ruin your special evening? Were the flowers you ordered delivered to​ the wrong address? Then it’s time you write a​ complaint letter that gets the situation resolved to​ your satisfaction.
Make your opening sentence a​ positive one and get to​ the point in​ the first paragraph .​
The flower shop doesn’t need to​ know this was your grandmother’s 90th birthday, but they do need to​ know that you’ve been their customer for five years .​
Beginning on an​ upbeat note will let them know you want to​ continue doing business with them.
Tell your story precisely and in​ as​ few words as​ possible .​
You don’t need to​ tell the restaurant that you were hosting a​ business dinner with your new boss, but rather this was a​ special evening to​ celebrate an​ important occasion .​
State specifically what went wrong, such as​ the food was cold or​ they neglected to​ bring the appetizers until the main course was served .​
Be humorous if​ possible- this wasn’t brain surgery even though it​ was important to​ you.
Don’t threaten .​
Swearing to​ never shop there again or​ to​ call the Better Business Bureau just makes you appear out of​ control .​
No one will be in​ a​ hurry to​ handle your problem .​
If you act respectfully, you can expect the same behavior in​ return.
State exactly how this mistake cost you (time, money or​ embarrassment) and what result you want (refund, free meal or​ gift certificate) .​
Be reasonable in​ your request- you won’t get unlimited free meals for life because the waiter spilled coffee on your new suit .​
However, you may get a​ free bottle of​ wine on your next visit.
Provide a​ copy of​ your receipts, correspondence or​ contracts with your letter .​
If you had a​ contract with a​ caterer and he didn’t provide the desserts you ordered, having the agreement to​ prove it​ will further your cause.
When the matter has been resolved, be sure to​ do the company a​ favor in​ return .​
Telling your friends about the flowers that were delivered to​ the wrong hospital and how the florist personally took a​ fresh arrangement to​ the patient himself shows how far the merchant was willing to​ go to​ provide excellent customer service .​
Remember, the purpose of​ business is​ to​ keep the customer coming back .​
How you let the company know about their mistake is​ just as​ important as​ how they remedy the situation- it​ can be a​ win-win solution for both parties.




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