How To Create A Web Help System

How To Create A Web Help System



How to​ Create a​ Web Help System
How to​ Create Web Help
Web Help (also known as​ Website Help) is​ a​ help system that can be published on your web server or​ put into a​ shared folder of​ your local area network, so other people can access it​ via a​ browser program like IE, Firefox, Opera, Safari, etc .​
Thus, a​ Web Help system is​ actually a​ set of​ HTML files containing help topics from your help project .​
Of course, it​ should also include the​ table of​ contents and​ the​ keyword index to​ provide easy navigation for​ the​ end user.
A Web Help system can be used as​ an​ alternative to​ or​ together with CHM HTML Help .​
While HTML Help in​ the​ CHM format is​ mainly used as​ a​ local help system for​ a​ desktop Windows application, a​ Web Help system is​ available to​ your users on the​ product's home page .​
This will help you reduce time and​ efforts spent on customer technical support because you can simply direct your users to​ a​ web page with the​ resolution section that is​ located on your Internet website .​
Moreover, a​ Web Help system is​ probably the​ only document that contains lots product-related keywords, which can help you in​ getting more target traffic from Google as​ well .​
That is​ the​ reason why many companies from Micro-ISVs to​ larger companies do create and​ publish a​ Web Help system on their websites.
Web Help is​ Your Only Choice for​ Web Based Software
Today, more and​ more applications are created as​ web-based software rather than as​ regular desktop applications .​
There are quite a​ lot of​ different Internet services that we use every day and​ most of​ those popular websites do provide online help systems to​ their customers .​
And it​ is​ really great when an​ average user who gets in​ trouble can quickly solve their problem without contacting technical support and​ waiting too long for​ the​ reply .​
Moreover, as​ it​ was mentioned above, having a​ Web Help system on your website, you can simply give customers who need technical support a​ link to​ the​ corresponding topic in​ the​ online help system.
So if​ you are working on web-based software, the​ Web Help format must be your only choice .​
Now, let's see how HelpSmith can help you in​ preparing all the​ required files of​ such a​ help system the​ way that you do not have to​ manually a​ big number of​ HTML pages, but can concentrate on writing help topics.
Create Web Help from your Existing Help Projects
You can reuse help topics and​ other information from your existing help project and​ create a​ Web Help system directly from it .​
HelpSmith allows you to​ automatically create Web Help by exporting help topics, the​ table of​ contents and​ the​ keyword index from your help project: simply click the​ Create Web Help command on the​ Project menu or​ click the​ corresponding button on the​ toolbar (similarly to​ when you export your help project into other help formats) and​ HelpSmith will prepare all the​ necessary files.
Simply upload all the​ files of​ your Web Help system to​ your Internet web server or​ simply copy them to​ a​ shared folder if​ you want other people in​ your corporate network to​ access it.
HelpSmith lets you modify the​ default Web Help layout by using custom text labels, fonts, colors according to​ your own needs (learn more at​ www.helpsmith.com/how-to-create-a-web-help-system.php).
Other Formats for​ Technical Documentation
Thus, you can dramatically simplify the​ process of​ supplying Help in​ multiple help formats: create Web Help, CHM HTML Help, Printed Manuals and​ all that is​ from the​ same source help project.
Being an​ ultimate help authoring tool, HelpSmith allows you to​ create a​ Web Help system by writing help topics from scratch in​ a​ full-featured text editor, by exporting your existing help projects into the​ Web Help format, or​ by importing help topics from MS Word documents, HTML files, or​ plain text files that can be written in​ different Unicode and​ ANSI encodings.




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