Email Punctuation Matters

Email Punctuation Matters



Email Punctuation Matters
It’s important to​ convey a​ professional impression when you send email messages .​
This includes using proper punctuation .​
With email, there’s a​ temptation to​ just dash off a​ message without regard to​ any of​ the rules of​ proper language .​

But, remember – you may have never met the person you’re emailing .​
In that case, the recipient of​ your message is​ forming judgments about you based solely on your email.
Example
You may still be thinking that punctuation doesn’t matter that much .​
How much difference can a​ few commas and periods make, anyway?
Here is​ a​ fun illustration to​ demonstrate the importance of​ punctuation .​
See for yourself just how important those little dots and dashes of​ punctuation can be!
The following two Dear John letters are exactly the same (word for word) .​
The only difference is​ how they are punctuated .​
Punctuation Makes a​ Difference
Version One
Dear John:
I want a​ man who knows what love is​ all about .​
You are generous, kind, thoughtful.
People who are not like you admit to​ being useless and inferior .​

You have ruined me for other men .​
I​ yearn for you .​
I​ have no feelings whatsoever when we’re apart .​
I​ can be forever happy—will you let me be yours?
Gloria
#####
Punctuation Makes a​ Difference
Version Two
Dear John:
I want a​ man who knows what love is .​
All about you are generous, kind, thoughtful people, who are not like you .​
Admit to​ being useless and inferior .​

You have ruined me .​
For other men, I​ yearn .​
For you, I​ have no feelings whatsoever .​
When we’re apart, I​ can be forever happy .​
Will you let me be?
Yours,
Gloria
#####
I’m sorry to​ say the source of​ this delightful example is​ unknown .​
I’ve tried to​ track down the author .​
If you have information, please send it​ to: kelly@keepcustomers.com .​
Thanks!
You’ve heard the following cliché before .​
You never get a​ second chance to​ make a​ good first impression .​
Think about how this applies to​ email .​
You want to​ make a​ good impression on your customers, colleagues, staff, and boss .​
So, make sure your messages are punctuated properly!




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