Email Miscommunication Is Too Easy

We misinterpret, filter, or​ change 70% to​ 90% of​ what we hear. Communicating messages clearly, and in​ a​ format that the receiver will understand, is​ difficult. It’s easy to​ miscommunicate. By watching which words you choose, your message will be more clearly communicated.


Why does all this confusion occur? One of​ the many reasons is​ that people suffer from information overload. They simply can’t process everything they receive via email – nor do they really want to.

As much as​ you would like them to, recipients of​ your email messages don’t give every message they receive from you their undivided attention. in​ reality, people read email quickly; they do other tasks while they read email (such as​ talking on the telephone); and they ignore messages altogether.

Even under the best conditions, it’s easy for the information you send to​ become distorted. You don’t want to​ complicate matters by sending email messages loaded with technical terms or​ industry-specific jargon that would require the reader to​ decipher the language before he/she can even begin to​ use the data.


Here’s an​ example of​ how easy it​ is​ to​ miscommunicate. Even when people are saying the exact same things, they can say them in​ such a​ way that they cannot understand each other. Have you ever done this?


The following are familiar sayings you have heard many times. However, the wording in​ this example is​ different. Can you re-phrase these statements using more familiar language?

1. Compute not your immature gallinaceans prior to​ their being produced.

2. Pulchritude does not extend below the surface of​ the derma.

3. You cannot estimate the value of​ the contents of​ a​ bound, printed narrative from its exterior vesture.

4. One may address a​ member of​ the Equidea family toward aqueous liquid, but one is​ incapable of​ compelling him to​ quaff.


1. Don’t count your chickens before they’ve hatched.

2. Beauty is​ only skin deep.

3. You can’t judge a​ book by its cover.

4. You can lead a​ horse to​ water, but you can’t make him drink.

By using language that’s easy to​ understand, you’ll leave a​ positive impression on those around you – customers, staff, and coworkers.

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