Customer Service The Network Factor

Customer Service The Network Factor



Have you ever been to​ a​ business event and​ noticed how interested people seem to​ be in​ everyone else? the​ long and​ short of​ their noticeable efforts is​ to​ make connections with other business people. to​ some this process can seem disingenuous, but in​ most cases this networking activity can mean the​ difference in​ getting a​ contract, making an​ impact, closing a​ deal and​ feeling as​ if​ you have been heard.

For many the​ idea of​ self-promotion is​ a​ turn off. They would almost rather experience a​ full day of​ Tiny Tim singing “Tiptoe Through the​ Tulips” than visibly force themselves onto another person.

In our business efforts we tend to​ be very interested in​ advertising our services or​ products. We may use print, radio, television or​ online advertising, but essentially we advertise because we want people to​ buy what we sell. if​ that weren’t our intent we wouldn’t be in​ business.

If you can view networking as​ a​ form of​ advertising you may find yourself a​ bit more accepting of​ the​ idea.

For instance, if​ you are taking part in​ a​ business luncheon don’t be afraid to​ pitch your product or​ service to​ those around the​ table. Keep your focus on the​ product or​ service and​ not on yourself. This generally meets with greater receptivity and​ it​ allows you to​ distance yourself from the​ feeling of​ only promoting yourself. Besides most people aren’t especially interested in​ someone who can only talk about themselves anyway.

Secondly, work to​ respond in​ kind. if​ other people are interested in​ talking about their product or​ service be attentive. You can’t really expect to​ only share news regarding your business and​ not have an​ interest in​ what other motivated business owners have to​ say.

In fact, a​ business luncheon can provide the​ perfect atmosphere in​ which to​ learn the​ skills associated with the​ interaction that takes place between your business and​ your customers. How you respond to​ others in​ a​ personal setting like this can be a​ determining factor on how you likely respond to​ customer service issues.

In a​ situation that may leave you uncomfortable there are still lessons that can and​ should be learned.

Remember there are two very important sides to​ the​ coin of​ networking. the​ first is​ that it​ gives you the​ opportunity to​ advertise to​ a​ group of​ other business owners. Secondly, it​ can help you gain the​ skills you need to​ really learn how to​ place the​ needs of​ your customer first.

These face-to-face contacts can also help you learn vital skills in​ networking online.

We all like to​ be heard. Are you listening?




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