Can Web Service Companies Do Without 24x7 Dotcom Monitor Support

Can Web Service Companies Do Without 24x7 Dotcom Monitor Support

The background
Enterprises worldwide have embraced ‘Web services’ as​ the​ preferred middleware technology for​ integrating their Web-enabled, e-business applications. Hundreds of​ Web service sites offer very useful services that provide essential components for​ running B2B or​ B2C e-business applications. Many enterprises outsource items ranging from security services for​ their plants and​ offices to​ outsource packing and​ forwarding, or​ even cleaning services. Specialized Web service companies provide the​ latest exchange rates for​ any combination of​ the​ 100+ countries they cater to. Web service companies have hundreds of​ B2B or​ B2C e-commerce/e-business clients who need their services (on a​ 24x7 basis) for​ running their non-stop global businesses.

Some examples of​ Web services include:

* Providing access to​ FedEx tracking information by taking a​ tracking number and​ returning shipment status from FedEx
* Credit card maintenance and​ management
* Providing authentication
* Returning real-time flight information for​ flights in​ the​ air, given an​ airline code and​ flight number, using current information from online service.
* Calculating and​ providing postage requirements in​ any currency
* a​ monthly lease payment calculator service
* Sending text messages to​ mobile phones, when provided a​ list of​ countries and​ their international dialing codes
* Providing Internet time
* Retrieving news headlines from sites like CNN, CBS, or​ MSNmoney and​ supplying them to​ news portals
* Providing up-to-the-minute sports updates to​ various channels
* Offering Web site management system by providing 100+ functions
* … and​ many more!

Vital Issues involved in​ Web services business
As Web service companies integrate with hundreds of​ important B2B/B2C clients, they become vital components in​ hundreds of​ billions of​ dollars of​ international trade and​ e-commerce, manufacturing, and​ service business. Since a​ transaction cannot be completed without their service input, any disruption of​ service, delayed response, or​ system error could spell disaster and​ incalculable loss from deferred shipments, cancellations, and​ even business operations stoppage. Thus, it​ is​ imperative that Web services work correctly and​ efficiently every time.

Web service companies therefore must consistently perform within acceptable framework. There is​ little margin for​ error. That is​ why Web service companies typically have SLA agreements signed with clients for​ proper functional and​ performance delivery. Any deviations could mean attracting censure, penalties, or​ both.

What must be done to​ prevent exposure?
Clearly, automatic and​ constant monitoring of​ the​ functionality and​ performance of​ a​ Web service site is​ necessary. This website monitoring should not only check that correct functionality is​ delivered, but also, how efficiently it​ is​ being delivered. if​ the​ turnaround time is​ consistently beyond the​ SLA norms, it​ must be recorded and​ the​ service company notified of​ the​ anomalies, so that the​ company can examine inside and​ outside of​ their firewall to​ rectify the​ situation. has the​ solution. can provide customized monitoring through its highly respected and​ acclaimed Dotcom Monitoring Service. This automated, non-stop (24x7) service caters to​ a​ site’s specific functional and​ performance monitoring needs, automatically alerting and​ reporting deviations to​ site management, in​ real time, through the​ built-in Dotcom-Monitor reporting system. This prompts site management for​ immediate remedial action.

How Dotcom-Monitor works
Dotcom-Monitor has remote agents strategically positioned around the​ world, each acting as​ an​ Internet browser. After a​ customer creates an​ account, he or​ she supplies the​ URLs of​ the​ Web service site, along with functions to​ be monitored with inputs, algorithms, expected results, and​ performance norms. Then, the​ process starts immediately. Dotcom-Monitor’s global agent checks the​ Web service(s) to​ ensure that it​ is​ accessible and​ maintaining acceptable levels of​ performance. if​ any of​ these fall outside the​ specified parameters, the​ customer is​ notified.

1. Functional Monitoring: Dotcom-Monitor constantly checks the​ functionality of​ the​ service by making specifically tailored, functional calls to​ the​ site (application) server to​ monitor the​ accuracy of​ the​ results obtained in​ real time. it​ uses representative input from transactions/messages, algorithms, and​ results provided by the​ Web service company for​ this purpose. the​ monitor performs Dotcom-Monitor’s service at​ pre-defined intervals. Any deviations from the​ supplied results are promptly reported for​ appropriate action.

2. Performance Monitoring: Most Web service companies use SOAP (Simple Object Access Protocol) technology to​ architect service transactions’ receipt, de-serialization, processing, serialization, and​ delivery. SOAP is​ a​ lightweight, stateless, XML communication protocol that lets applications exchange structured messages/transactions across the​ Internet. Most current SOAP implementations use HTTP binding due to​ SOAP’s wide availability and​ ability to​ pass through firewalls.

One of​ Dotcom-Monitor’s features is​ to​ determine the​ level of​ performance available from SOAP implementations using appropriate test transactions/messages. First, Dotcom-Monitor checks for​ latency, the​ round-trip time taken to​ send and​ receive a​ single transaction/message from the​ monitor server to​ the​ service server and​ back. High resolution timers are used to​ measure the​ time taken for​ each round-trip. Dotcom-Monitor repeats this check at​ a​ defined interval. for​ throughput, Dotcom-Monitor conducts checks to​ find the​ peak throughput available from each SOAP implementation using a​ number of​ concurrent driver threads, records the​ number of​ round-trips completed per second, and​ compares it​ to​ supplied norms.
Dotcom-Monitor conducts a​ separate exercise to​ measure SOAP serialization and​ de-serialization overheads. the​ test driver sends a​ number of​ customer detail records to​ the​ server. the​ monitor captures the​ times required by the​ server to​ perform serialization and​ de-serialization of​ SOAP transactions/messages. Any overall performance degradation beyond the​ Web service-defined boundaries are recorded and​ reported. a​ proper log of​ the​ checks made is​ maintained for​ later analysis.

In Conclusion
Just as​ business is​ vital to​ economy, Web services are crucial to​ e-business. Web services must consistently perform with absolute integrity and​ deliver sustained, non-stop performance to​ B2B or​ B2C e-business sites. Since these sites are concurrently concatenated with hundreds of​ e-business Web sites providing functions vital to​ each business they serve, there is​ no margin for​ error or​ for​ failure.

Web service sites must plan for​ zero tolerance. While it​ is​ easy to​ plan and​ implement redundant hardware and​ network infrastructure, exposure lies in​ making flawless functional delivery within desired turnaround time, every single time. That is​ only possible if​ constant monitoring for​ correct functional output(s) and​ response time performance are maintained, and​ any deviations highlighted in​ real time for​ remedial action. a​ 24x7 website monitoring solution from is​ the​ real answer.

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